Question 1

How Long Is The Warranty Period Of The Product? What Does The Warranty Include?

Accepted Answer

The warranty period of the product is 12 months, and the warranty scope includes the quality problems of the product itself (such as brake failure, non-man-made damage to parts), excluding improper human operation, excessive wear and tear, etc.

Question 2

Does Your Company Provide After-sales Service?

Accepted Answer

We provide after-sales service 24 hours a day, 7 days a week. Whether it's a problem with the product or a need for our technical support, you can contact us anytime.

Question 3

How Is Your Quality Control?

Accepted Answer

A: Our quality control steps include: Confirm everything with the customer before starting procurement and production; Check all materials to ensure they are correct and error free; Hire experienced workers and provide them with appropriate training; Inspection of the whole production process;...

Question 4

What Payment Methods Can Your Company Accept?

Accepted Answer

We support multiple payment methods, and specific payment methods can be negotiated. Currently, the most commonly used method is wire transfer (T/T).

Question 5

How Long Is The Delivery Cycle For The Product?

Accepted Answer

Under normal circumstances, the delivery cycle is 7-10 working days. The specific delivery cycle for large orders and customized products needs to be further negotiated with customers.

Question 6

How Long Is The Validity Period Of The Quotation Usually? Will The Price Change During The Validity Period Of The Quotation?

Accepted Answer

The validity period of product quotation is usually 7 days. Under normal circumstances, the price remains unchanged during the validity period of the quotation, and our company will bear the reasonable cost fluctuations during this period. But in case of special circumstances (such as a sharp...

Question 7

Can You Provide Customized Products To Meet Our Specific Requirements?

Accepted Answer

Of course, we offer customized services to meet the specific needs of our customers.

Question 8

What Is The Minimum Order Quantity For Your Product? Can You Provide Free Samples?

Accepted Answer

The minimum order quantity for our product is one unit. Due to the high cost and high degree of customization of the product, we are unable to provide free samples.

Question 9

Do You Have A Stable Supply Of Raw Materials?

Accepted Answer

We maintain long-term cooperative relationships with qualified raw material suppliers, which ensures that our products have high quality from the beginning.

Question 10

Which Devices Are Your Products Suitable For?

Accepted Answer

It is suitable for a variety of heavy equipment such as cranes, metallurgical machinery, mining equipment, wind turbines, port machinery, etc.

Question 11

Can Your Company Provide OEM Services For Its Products?

Accepted Answer

Yes,we offer OEM services for customers who want to customize their products with their own branding or design.

Question 12

Has The Product Passed The International Certification? Which Countries Are Exported To?

Accepted Answer

The company has passed the ISO9001 quality system certification with first-class quality. The brake "Type Test Qualification Certificate", "Explosion-proof Qualification Certificate" and "Mining Product Safety Mark Certificate" have been obtained. At present, it has...

Question 13

What Are Your Advantages?

Accepted Answer

Honesty management, competitive price, professional service in the export process.

Question 14

What Is The Core Business Of Your Company?

Accepted Answer

Focusing on the research and development, design, production, and sales of industrial brakes and related braking systems, our core products include drum brakes, belt brakes, disc brakes, windproof brakes, drive devices, and more.

Question 15

Is Your Company A Manufacturer Or A Trading Company?

Accepted Answer

Our company is a professional manufacturer with independent production bases, R&D teams, and production lines, focusing on the research and development, production, and sales of mechanical fields such as industrial brakes and hydraulic equipment.